Shipping policy

Processing Time

At Five Feathers, we know you’re excited to receive your order, so we work fast. All orders are processed within 24 business hours from our fulfillment center in Quebec City, Canada. Please note that we do not process orders on weekends or public holidays.

Shipping Destinations

We proudly ship worldwide and use express shipping for every order so you can get your pieces as quickly as possible.

Shipping Times

  • Quebec City (Less than 25 km) : 24-48 hrs

  • Quebec (Local): 48–72 hours

  • Canada & USA: 1–4 business days

  • International: Delivery times vary depending on your location.

Shipping Rates

  • Canada: Flat rate of $9.99 CAD

  • International: Rates are calculated at checkout based on your destination.

We offer free shipping worldwide on all orders over $150 CAD.

Order Tracking & Delivery

Every order comes with tracking. As soon as your order ships out, you will receive a confirmation email with your tracking number.

If you ever run into delivery issues – like delays or a lost package – email us at info@five-feathers.com and our team will help sort it out for you.

Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply upon delivery. These are the responsibility of the customer.

Address Errors & Returns

If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for covering reshipping costs.

Delivery Issues & Refunds

Once a package is marked as delivered, we are not responsible for stolen packages.

We also do not offer refunds for shipping delays caused by the carrier, but we’re always here to support you if any issue arises.

For any questions about your order, reach out to us at info@five-feathers.com – we’re here to help.